They improved our existing presence in the marketplace. The returns on our monthly promotions are impressive. They made huge improvements to our online storefront, integrating a new system that lets me manage listings more easily. It was also helpful to have them walk us through the new processes. Before our engagement with them, we were selling about 200 units of a certain product each month. Since we passed responsibilities over to them, they provided us with great content and analysis on which markets to actively target. From that point on, we’ve averaged over 900 units of the same product per month in sales. The product is the same, but they were able to find and capitalize on the opportunity. Nuanced Media provided excellent customer service, which means a lot. Many people could’ve done the job, but they are by far the most customer-centric. They were willing to answer all of our questions and treated us well throughout the development. They were in contact through Basecamp, which allowed for a super organized process. We assign tasks and communicate on the platform. There was full transparency — our weekly meeting notes were even uploaded. The platform was very easy to use as well. It would be great to have them on staff full-time!